Shipping policy
Shipping Policy – Divine Threads
At Divine Threads, we aim to ensure that your orders are delivered safely, efficiently, and on time. Please read our shipping policy carefully before placing an order.
1. Order Processing
- All orders are processed within 2–5 business days after confirmation of payment.
- Orders are not processed, dispatched, or delivered on Sundays or public holidays.
- In case of high order volume, processing may take slightly longer. Customers will be notified of any delays.
2. Shipping Time
- Standard delivery time is 5–10 business days depending on your location.
- Delivery timelines may vary due to:
- Remote locations
- Weather conditions
- Courier delays or unforeseen circumstances
3. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout before payment.
- Free shipping may be offered on selected orders or promotional campaigns.
4. Order Tracking
- Once your order is shipped, a tracking ID will be shared via SMS, email, or WhatsApp.
- Customers can track their order status using the provided courier tracking link.
5. Delivery Responsibility
- Divine Threads ensures proper packaging and timely dispatch of all orders.
- Once the order is handed over to the courier partner, we are not responsible for delays caused by the logistics provider.
- Customers must ensure correct shipping address and contact details at the time of ordering.
6. Undeliverable Packages
Orders may be returned to us if:
- The address is incorrect or incomplete
- The customer is unavailable or unreachable
- Delivery is refused
In such cases, re-shipping charges may apply.
7. Damaged or Missing Items
- If your order arrives damaged or incomplete, please contact our support team within 48 hours of delivery.
- Unboxing video/photo proof may be required for verification.
8. Customer Support
For any shipping-related queries, our 24×7 support team is available to assist you.